Welcome to Call Suite! These Terms of Service ("Terms") govern your use of our platform and services ("Services"). By using Call Suite, you agree to these Terms. If you disagree, please refrain from using our Services.
You may use the Services if you:
To access some features, you need an account. You must:
You agree not to:
We may suspend or terminate accounts for violations of these Terms.
Some Services require a subscription. Details on fees and billing are provided at sign-up. Payments must use approved methods and are non-refundable unless required by law. We may change pricing with 30 days' notice; continued use after price updates signifies acceptance. Late payments may incur interest at 1.5% per month or the maximum legal rate, and we may suspend your account until payment is made.
Trials may be offered for a limited time. Continued use post-trial may incur charges. We reserve the right to terminate free trials at any time without notice.
All content, trademarks, and technology are our property or our licensors'. You receive a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes. You may not copy, modify, distribute, reverse engineer, decompile, or create derivative works without our explicit written permission. Any unauthorized use terminates this license immediately.
You own your submitted data ("Customer Data"). You grant us a limited license to process, store, and transmit it solely for service delivery. We do not sell your data. You are solely responsible for the accuracy, legality, and appropriateness of your Customer Data. You represent and warrant that you have obtained all necessary consents to collect and process any personal data included in your Customer Data.
Integrations with third-party tools (e.g., CRM, WhatsApp, telephony carriers) are subject to their respective terms. We are not liable for their availability, security, or practices. Your use of third-party services is at your own risk. We do not endorse or guarantee any third-party services.
Both parties will protect confidential information (business, technical, financial data) and not disclose it except as legally required or to employees/contractors with a need to know. This obligation survives termination of these Terms for three (3) years.
We target 99.9% uptime but do not guarantee uninterrupted or error-free service. Downtime may occur due to maintenance (scheduled with at least 48 hours' notice where possible), system upgrades, or issues beyond our control. We are not liable for delays, interruptions, or data loss. Enterprise customers may be eligible for SLA credits as defined in their separate agreement.
You agree to indemnify, defend, and hold harmless Call Suite, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services in violation of these Terms or applicable law; (b) your Customer Data or any content you submit; (c) your violation of any third-party rights; or (d) any activity conducted through your account.
⚠️ IMPORTANT DISCLAIMER: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE SERVICES AND ANY RESULTS OR DECISIONS MADE BASED ON THE SERVICES.
🔒 LIMITATION OF LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CALL SUITE OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.
You may stop using the Services at any time. We may suspend or terminate your account immediately for violation of these Terms, non-payment, or any activity that may harm our platform or other users. Upon termination: (a) all access rights cease immediately; (b) any outstanding payment obligations survive; (c) we may delete your Customer Data after 30 days unless a longer retention period is required by law; (d) the following sections survive: Intellectual Property, Confidentiality, Indemnification, Disclaimers, Limitation of Liability, and Governing Law.
These Terms are governed by the laws of Kenya. Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation for 30 days. If not resolved, the dispute shall be submitted to binding arbitration in Nairobi, Kenya, in accordance with the Arbitration Act of Kenya (Cap. 49). The arbitration shall be conducted by a single arbitrator mutually agreed upon, and judgment upon the award may be entered in any court having jurisdiction. Each party shall bear its own costs, and the arbitrator's fees shall be shared equally. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction.
We may update these Terms from time to time. Updates will be posted with a new effective date. Material changes will be communicated via email or through the Service at least 30 days in advance. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services.
We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, power outages, internet service provider failures, or telecommunications or carrier failures.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Call Suite regarding the Services and supersede all prior or contemporaneous communications, proposals, and agreements, whether electronic, oral, or written. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
For questions about these Terms, please contact us at:
Email: support@callsuite.com
Website: www.callsuite.com
Address: Mombasa Road, Nairobi, Kenya
By using Call Suite, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
