Privacy Policy

At Call Suite ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you use our services. It is part of your agreement with us, so please review it carefully.

Defined Terms

Personal Information: Data that identifies you, such as your name, email, phone number, or payment details.
Other Information: Non-identifying data like usage statistics or anonymized analytics.
Information: Refers to Personal Information or Other Information depending on context.

Information We Collect

We may gather:

• Contact details: name, email, phone number, company.
• Transaction details: purchase or subscription history.
• Service-related data: usage stats, call/chat analytics, call recordings, IVR inputs, and agent notes.
• Technical data: IP address, device type, browser info.

How We Collect Information

We collect data:

• During account registration or demo requests.
• Through interactions with our services (calls, chats, forms).
• Via technical tools like cookies and analytics.
• From third-party integrations you connect (e.g., CRM, SMS, WhatsApp).

How We Use Your Information

We use your data to:

• Set up and manage accounts, provide support.
• Send updates, notifications, or product info.
• Deliver marketing materials (opt-out available).
• Analyze usage and improve our services.
• Ensure security and comply with legal requirements.
• Respond to legal requests or protect our rights.
• Process payments and prevent fraud.

How We Share Your Information

We may share with:

• Service providers: hosting, analytics, payment processors, telephony carriers (e.g., Africa's Talking, Twilio).
• Business partners: during mergers, acquisitions, or legal requirements.
• Authorities: if required by law or to protect our rights.

We do not sell or rent your Personal Information.

Your Rights

Depending on your location (including Kenya's Data Protection Act and GDPR), you may:

• Access, correct, or delete your data.
• Object to or limit certain data uses.
• Request a data portability copy.
• Withdraw consent where applicable.
• Lodge a complaint with your local data protection authority.

Contact us at privacy@callsuite.com to exercise these rights. We will respond within 30 days.

Marketing Preferences

Opt out of marketing emails by clicking unsubscribe or emailing us at privacy@callsuite.com. Essential service messages (billing, security, account updates) will still be sent.

Cookies and Tracking

We use cookies to:

• Enable service features (authentication, session management).
• Track usage trends and improve performance.
• Enhance your experience and remember preferences.

Adjust your browser settings to refuse cookies, though some functionality may be affected.

Data Retention

We retain Personal Information only as long as needed for our purposes or as required by law. Call recordings and transcripts are retained for 90 days unless otherwise agreed. Usage logs are retained for up to 13 months. You may request data export or deletion at any time.

Security

We use reasonable measures including encryption at rest (AES-256) and in transit (TLS 1.3) to protect your data. However, no system is entirely secure. You are responsible for maintaining the security of your account credentials.

Changes to This Policy

Updates will be posted here with a new "Last Updated" date. Significant changes may include direct notification via email or through the Service. Your continued use after the effective date constitutes acceptance of the revised policy.

Contact Us

For questions about this Privacy Policy, reach us at:

Email: privacy@callsuite.com
Website: www.callsuite.com
Address: Mombasa Road, Nairobi, Kenya

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This Privacy Policy applies solely to information collected by Call Suite CX. We recommend reviewing the privacy policies of any third‑party services you integrate with our platform (e.g., WhatsApp, Africa's Talking, Twilio).