Call Suite CX brings calls, WhatsApp, webchat, SMS, and social into a single intelligent platform — so your team responds faster, resolves smarter, and never drops the ball.
Measurable outcomes for customer-facing teams — not just another software subscription.
Smart queue routing, unified inbox, and real-time coaching tools eliminate wasted time.
Live dashboards tracking queue depth, CSAT, AHT and abandonment — with drill-down reports.
End-to-end encryption, GDPR-ready, SOC 2 aligned, and HIPAA-compatible for healthcare.
M-Pesa, Africa's Talking, Safaricom, Twilio — plug in the carriers and payment providers your customers already use.
Redundant cloud infrastructure with FreeSWITCH telephony and automatic failover.
REST APIs, webhooks, and native connectors for CRMs, Dynamics, ERPs, and custom systems.
A complete, production-ready stack — no integrations duct-taped together.
Predictive dialer, progressive mode, manual calling, and smart inbound routing with priority queues, overflow handling, and real-time call metrics.
Design complex call flows without code. Pair with live dashboards and CDR-powered reporting for complete operational visibility.
Deflect repetitive queries, surface agent suggestions, and automate follow-ups — so your team focuses on complex, high-value conversations.
Customers reach you the way they prefer. Agents handle everything from a single screen — no tab-switching, no context loss.
BSP-approved API. Full history, media, templates, and campaigns.
Embeddable widget with proactive triggers, routing, and visitor ID.
Africa's Talking, Safaricom, Twilio, Telnyx — send & receive in one thread.
Facebook, Instagram DMs, and X mentions unified in one queue.
SIP trunking via Twilio, Telnyx, Africa's Talking.
24/7 automated responses with human escalation on any channel.
Give supervisors the visibility and tools to manage quality, performance, and customer experience — live, from anywhere.
Monitor any live call or whisper guidance — without the customer hearing.
Track status, break history, and remotely manage agents from the supervisor panel.
Real-time queue depth, SLA breach alerts, and configurable floor screens.
Search and score call recordings with dual-channel audio and AI transcripts.
Native connectors and open APIs mean Call Suite CX fits into your workflow — not the other way around.
BSP-approved with full message history and media.
Sync calls, contacts and tickets into Dynamics.
Custom CRM Systems.
Route PSTN calls to Teams users via SBC.
Africa's Talking, Safaricom, Faiba, and Twilio.
Twilio Elastic SIP, Telnyx, Africa's Talking voice.
One-click webchat embed for websites.
Webhooks, event streams, full API documentation.
Start small and scale. No hidden fees on core features.
Usage & Billing:
Voice from $0.01/min • SMS from $0.008/msg • WhatsApp conversations billed at carrier rates (varies by country & message category).
Call recordings & AI transcription included with 90-day retention. Overage & extended storage available. View full rate card
Deployed where customer communication is business-critical.
Order tracking, returns, and proactive delivery notifications via WhatsApp and SMS.
HIPAA-ready appointment reminders, patient follow-up, and secure clinic coordination.
Fraud alert calls, account services, and DTMF-secured IVR for balance enquiries.
Multi-client queues with tenant isolation, white-label branding, and SLA tracking.
High-volume technical support queues, escalation management, and upgrade campaigns.
Farmer helplines, field agent coordination, and SMS advisory services across rural communities.
From 4-seat startups to 190-agent enterprise deployments — real results from real teams.
"Call Suite CX transformed how we handle customer enquiries. Our agents went from juggling 3 tools to one screen — CSAT jumped 22% in 60 days."
"The WhatsApp integration alone paid for the subscription in the first month. Patients book, reschedule, and get reminders — all automated."
"We evaluated 3CX and Zoho. Call Suite CX was the only platform with M-Pesa and Africa's Talking out of the box. Setup was surprisingly fast."
Powering contact centers across multiple industries and markets.
Book a personalised 30-minute demo tailored to your industry and team size. One of our contact center specialists will walk through your exact use case.
See how to build IVR flows, routing rules, and ticketing in minutes.
Real-time wallboards, queue metrics, and agent performance tracking.
Unified inbox, softphone, and quick macros for faster resolution.
CRM sync, WhatsApp BSP, SMS gateways, and custom API webhooks.
Tell us about your contact center needs — we'll tailor the session for you.
